Privacy Policy

1. Introduction

Ember ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our dating assistant application.

BETA Version Notice

2. Information We Collect

We may collect the following types of information:

• Screenshots you upload for conversation analysis
• Text conversations you manually input
• App usage data and preferences
• Device information and identifiers
• Usage statistics (screenshots analyzed, responses generated)
• Push notification tokens (device-specific identifiers used to deliver notifications to your device)
• Calendar event data (dates, times, names) for scheduling reminder notifications

3. How We Use Your Information

We use your information to:

• Provide AI-powered conversation suggestions
• Send push notifications for date reminders, subscription updates, usage warnings, and app review requests
• Schedule and deliver timely notifications based on your calendar events and subscription status
• Improve our service and user experience
• Analyze app performance and usage patterns
• Maintain and secure our platform

4. Data Storage and Security

Your conversation data is stored locally on your device using secure browser storage. We implement industry-standard security measures including:

• Rate limiting and usage controls to prevent abuse
• Input validation and sanitization on all user inputs
• Secure HTTPS communication for all API requests
• Error message sanitization to prevent information disclosure
• Request size limits to protect server resources

However, no method of transmission over the internet is 100% secure. We recommend not sharing sensitive personal information through the app.

4.1 Data Retention

We retain only the minimum data necessary to provide the service. Most content you provide (e.g., screenshots, text inputs) is processed on-device or transiently and is not stored on our servers beyond what is required for usage tracking and core functionality. Aggregated, anonymized usage metrics may be retained to improve product quality and reliability.

4.2 Data Management and Deletion

You have control over your data:

• Chats - Automatic Deletion: Chats are automatically deleted after the 15th item in the grid list to help manage storage.
• Chats - Manual Deletion: You can delete individual chats and conversations manually at any time directly from the app.
• Calendar Dates - Automatic Deletion: Scheduled dates are automatically deleted 1 day after the current date (meaning after the date has passed).
• Calendar Dates - Manual Deletion: You can delete scheduled dates manually at any time from the Calendar page.
• Account Deletion: You can request deletion of all your data by contacting us or visiting the Account Settings page.

When you delete chats or conversations, associated screenshots and data are permanently removed from your device. Data stored with third-party services (such as OpenAI) may be retained according to their own data retention policies.

5. Important Notice

6. Third-Party Services

We use third-party services for app functionality:

• OpenAI: For AI-powered conversation analysis and response generation. Your conversation data is sent to OpenAI for processing but is not stored by OpenAI beyond the processing period.
• Supabase: For backend API services, usage tracking, and notification scheduling. Data is processed according to Supabase's privacy policy.
• Firebase Cloud Messaging (FCM): For delivering push notifications to Android devices. Firebase processes push notification tokens and device identifiers to deliver notifications. Data is processed according to Google's Privacy Policy. You can disable push notifications in your device settings.
• Apple Push Notification Service (APNs): For delivering push notifications to iOS devices. Apple processes push notification tokens and device identifiers to deliver notifications. Data is processed according to Apple's Privacy Policy. You can disable push notifications in your device settings.
• Google Analytics: For website and app analytics to understand how users interact with our service. Google Analytics collects anonymized data such as page views, user interactions, and traffic sources. This helps us improve our service and understand user behavior. Google Analytics may use cookies and similar technologies. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings. Data collected by Google Analytics is subject to Google's Privacy Policy.

These services have their own privacy policies governing the use of your information. We encourage you to review their policies.

7. In‑App Subscriptions and Billing

If you purchase a subscription, billing and account management are handled by the Apple App Store (and, when available, Google Play). Subscriptions auto‑renew unless canceled. You can manage or cancel your subscription in your device Account Settings. Refunds are governed by the respective app store's policies.

8. Analytics and Advertising

Analytics: We use Google Analytics to track website and app usage, including page views, user interactions, and traffic sources. This data is anonymized and helps us improve our service. See Section 6 for more details about Google Analytics.

Advertising: We may introduce in‑app advertising (e.g., AdMob) in the future. If enabled, we will update this Privacy Policy to describe what data is used for ads personalization/measurement and provide controls for your preferences.

Push Notifications: We send push notifications to keep you informed about important events and updates. Notifications include:

• Date Reminders: Notifications 24 hours and 3 hours before scheduled dates
• Subscription Updates: Trial ending reminders, subscription expiration warnings, and renewal notices
• Usage Warnings: Alerts when you reach 80% of your usage limits
• App Review Requests: Prompts to leave app store reviews (sent 1 day after signup)

To send notifications, we collect and store a push notification token (a device-specific identifier) associated with your account. This token is required to deliver notifications to your device. You can disable push notifications at any time through your device settings. When you disable notifications, we will stop sending them, but your token may remain stored until you delete your account.

9. Your Rights

You have the right to:

• Access your personal data
• Delete individual chats and conversations directly in the app (chats are automatically deleted after the 15th item in the grid list, or you can delete them manually at any time)
• Delete scheduled calendar dates (dates are automatically deleted 1 day after the current date, or you can delete them manually at any time)
• Enable or disable push notifications through your device settings
• Request deletion of all your data
• Opt-out of data collection where applicable (including Google Analytics via the Google Analytics Opt-out Browser Add-on)
• Update your information at any time

10. Children's Privacy

Our service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Complaints, Requests, and DMCA

If you have complaints, access/deletion requests, or copyright concerns (DMCA), contact us using the email below. For DMCA notices, include sufficient detail to identify the copyrighted work and the allegedly infringing material.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: customersupport@embervisionventures.com